Refund policy

RETURN & REFUND POLICY

Welcome to 77 PARK ROW, where fashion meets confidence, individuality, and elevated style. Our collection includes carefully curated fashion, high-quality hand-designed pieces, specialty items, accessories, and fine jewelry.

Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL

At 77 PARK ROW, we stand behind the quality, exclusivity, and craftsmanship of our merchandise.

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES AND DO NOT ISSUE REFUNDS, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

Customers are responsible for carefully reviewing all product descriptions, photographs, sizing information, measurements, colors, materials, prices, and estimated processing and shipping times before completing a purchase.

Please contact us at info@77parkrow.com before purchasing if you have questions regarding an item or need assistance selecting a size.

We do not offer refunds, returns, or exchanges due to:

  • Change of mind or buyer preference
  • Incorrect size selected by the customer
  • Incorrect color or item selected by the customer
  • Failure to review product descriptions or sizing information
  • Reasonable variations in hand-designed or hand-finished merchandise
  • Shipping or processing times that remain within the disclosed or reasonably updated fulfillment timeframe

By completing your purchase, you acknowledge and accept our ALL SALES FINAL / NO REFUND / NO RETURN / NO EXCHANGE POLICY.

PRE-ORDER ITEMS

Certain 77 PARK ROW merchandise may be available for pre-order.

Pre-order items are merchandise reserved or ordered before they are immediately available for shipment. The applicable product description will identify pre-order merchandise and provide an estimated processing or shipping timeframe when available.

Full payment is required at the time a pre-order is placed. Pre-orders are FINAL SALE and cannot be canceled, returned, exchanged, or refunded, except where required by applicable law.

Estimated processing and shipping times are provided in good faith but may vary due to production schedules, product availability, manufacturer delays, customs processing, international transportation, carrier delays, holidays, weather, or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order merchandise, items may be shipped separately.

DIRECT-FROM-MANUFACTURER & INTERNATIONAL FULFILLMENT

Certain merchandise may ship directly from our manufacturer, supplier, designer, production facility, or fulfillment partner, including partners located outside of the United States.

These items may require longer processing and delivery times due to international transportation, customs clearance, production schedules, carrier processing, or other factors.

The estimated fulfillment timeframe provided on the individual product page should be reviewed before purchasing.

Orders containing multiple products may arrive separately and at different times.

Direct-from-manufacturer and internationally fulfilled merchandise remains subject to our ALL SALES FINAL policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is materially damaged, defective, or different from the item you ordered, please contact us at info@77parkrow.com within 48 hours of confirmed delivery.

Please include your:

  • Full name
  • Order number
  • Description of the issue
  • Clear photographs and/or video of the item
  • Photographs of the packaging and shipping label

Please retain the merchandise and original packaging while your claim is being reviewed.

Qualifying claims will be reviewed individually. If we determine that merchandise was materially damaged, defective, or incorrectly fulfilled, we will provide an appropriate remedy consistent with applicable law.

Slight variations in color, texture, finish, embellishment placement, pattern, or other details associated with hand-designed or hand-finished merchandise are not necessarily considered defects.

CHARGEBACKS & PAYMENT DISPUTES

If you have a concern regarding your order, please contact us at info@77parkrow.com so that we have an opportunity to review and address the matter.

By completing your purchase, you acknowledge that our Final Sale Policy and applicable product and fulfillment information were made available to you before purchase.

77 PARK ROW maintains documentation relating to transactions and order fulfillment, which may include order confirmations, applicable policies, product descriptions, customer communications, shipping records, tracking information, and proof of delivery.

In the event of a payment dispute or chargeback, 77 PARK ROW reserves the right to provide relevant transaction, policy, fulfillment, tracking, delivery, and communication records to the applicable bank, card issuer, payment processor, card network, or dispute-resolution provider.

Nothing in this policy limits any legitimate consumer rights available under applicable law or through a customer's financial institution or payment provider.

CONTACT US

If you have questions regarding this Return & Refund Policy or an order, please contact:

77 PARK ROW
Email: info@77parkrow.com

By completing a purchase with 77 PARK ROW, you acknowledge that you have reviewed and accepted this Return & Refund Policy before submitting your order.