Refund policy

Welcome to 77 Park Row, where fashion meets empowerment. Our brand is dedicated to strong, resilient, and ambitious individuals who seek to express their confidence through style. We offer exclusive apparel featuring bold messages and designs that inspire growth and self-assurance.

No-Refund Policy and Exchange Policy

No-Refund Policy:

At 77 Park Row, we stand by the quality and exclusivity of our products. As such, we operate under a strict no-refund policy for all purchases. By completing a purchase, you agree that refunds are not permitted under any circumstances.

Exchange Policy:

We understand that sometimes an item may not meet your expectations or you may need a different size. We ask that you carefully read the product description and follow the size chart provided with all product descriptions to ensure satisfaction upon delivery. If you need assistance in choosing a size, please email info@77parkrow.com before making a purchase. If, for any reason, we accept an exchange, shipping fees for exchanges will be the responsibility of the customer unless the exchange is due to a defective or incorrect item received.

Chargeback Disputes:

By agreeing to our no-refund policy at the time of purchase, you acknowledge and accept these terms, which are clearly outlined on your receipt and during the checkout process. This policy ensures transparency and protects against fraudulent chargebacks. All disputes and chargebacks will be contested with clear documentation of these terms and proof of fulfillment.

Pre-Order Policy and Shipping Times

Pre-Order Information:

Certain items in our collection are available for pre-order. Pre-orders are specially reserved for those who want exclusive, early access to our latest products. All pre-order items will be clearly stated in the description, along with the estimated time frame. Please read carefully before placing your order.

Terms of Pre-Order:

  • Estimated Shipping Times: Pre-orders typically ship within 2-7 days from the date of purchase. Delivery time is usually between 7-15 days. Please note that these timeframes are estimates and may vary based on product availability and other factors. We will communicate any changes to the shipping timeline via email.

  • Payment: Full payment is required at the time of placing a pre-order.

  • Cancellations: Pre-orders cannot be canceled or refunded once placed.

  • Combined Orders: If a pre-order item is combined with other in-stock items in a single order, the order will ship separately.

Shipping and Delivery:

  • Once your pre-order is ready to ship, you will receive a notification with tracking information.

  • Any delays or issues with pre-orders will be promptly communicated to you through your provided contact information.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@77parkrow.com within 2 days of receiving your order. Include photos of the damaged item, and we will arrange for a replacement. Replacements will only be made once the damaged item has been returned to us.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@77parkrow.com. We are here to help ensure your satisfaction with our products!