Shipping policy

SHIPPING & FULFILLMENT POLICY

Updated: September 2026

At 77 PARK ROW, our collection includes high-quality hand-designed pieces, fine jewelry, limited-edition fashion, specialty merchandise, pre-order items, and ready-to-ship styles.

Because our merchandise is sourced, designed, produced, and fulfilled in different ways, processing and shipping times vary by product.

Please review the individual product description and estimated fulfillment timeframe carefully before completing your purchase.

By placing an order with 77 PARK ROW, you acknowledge and agree to the shipping and fulfillment terms outlined below.

📦 PROCESSING & FULFILLMENT

77 PARK ROW merchandise may be fulfilled directly by us or through one of our trusted manufacturers, designers, suppliers, production facilities, or fulfillment partners.

Depending on the item purchased, merchandise may be:

  • Ready to ship
  • Hand-designed or hand-finished
  • Made to order
  • Pre-order
  • Limited edition
  • Fulfilled directly by a manufacturer or supplier
  • Shipped from an international fulfillment partner

The processing and shipping timeframe displayed on the individual product page applies to that specific item and takes precedence over general shipping estimates.

Business days do not include weekends or recognized holidays.

💎 PRE-ORDER & MADE-TO-ORDER ITEMS

Certain 77 PARK ROW pieces are available by pre-order or made-to-order.

These items are not necessarily available for immediate shipment.

The estimated processing or fulfillment timeframe will be disclosed within the applicable product description whenever available.

Full payment is required at the time the order is placed.

By purchasing a pre-order or made-to-order item, you acknowledge that the merchandise will ship at a later date and agree to the estimated fulfillment timeframe disclosed before purchase.

Pre-order and made-to-order fulfillment times may be affected by production schedules, material availability, manufacturing, quality control, customs processing, international transportation, carrier delays, holidays, weather, or other circumstances outside the reasonable control of 77 PARK ROW.

If there is a material change to the anticipated fulfillment timeframe, we will make reasonable efforts to provide updated information using the contact information associated with your order.

Pre-order and made-to-order purchases are FINAL SALE and cannot be canceled, returned, exchanged, or refunded, except where required by applicable law.

🌎 DIRECT-FROM-MANUFACTURER & OVERSEAS FULFILLMENT

Certain merchandise may ship directly from our manufacturer, designer, supplier, production facility, or fulfillment partner.

Some of these partners are located outside of the United States.

As a result, certain merchandise may require additional processing and shipping time due to:

  • Production and preparation
  • Quality-control procedures
  • International transportation
  • Customs clearance
  • Import processing
  • Carrier processing
  • Final-mile delivery

By purchasing an item identified as manufacturer-direct, internationally fulfilled, pre-order, made-to-order, or otherwise subject to an extended fulfillment period, you acknowledge and accept the applicable timeframe disclosed within the product description.

International or manufacturer-direct fulfillment does not mean that your order is delayed when it remains within the disclosed fulfillment timeframe.

🚚 SHIPPING & DELIVERY

Unless otherwise stated on the applicable product page, please allow approximately 7–14 business days for standard processing and/or fulfillment.

Once an order has shipped, delivery time varies depending on the shipping carrier, destination, and fulfillment location.

Ready-to-ship merchandise may be dispatched sooner.

Pre-order, made-to-order, hand-designed, specialty, and internationally fulfilled merchandise may require additional time.

Shipping and delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delays may occasionally occur due to customs, carrier disruptions, weather, holidays, high-volume periods, production schedules, or other circumstances outside the reasonable control of 77 PARK ROW.

📦 MULTIPLE SHIPMENTS

If your order contains multiple products, your merchandise may arrive in separate packages and at different times.

This may occur when products are fulfilled from different locations or when an order contains a combination of ready-to-ship, pre-order, made-to-order, or manufacturer-direct merchandise.

You may receive separate tracking numbers for each shipment.

Receiving one portion of an order before another does not mean that the remaining merchandise has been canceled, omitted, or lost.

💌 ORDER CONFIRMATION & TRACKING

After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Once tracking information becomes available, you may receive a shipping notification by email, SMS, your order-status page, or directly from the applicable shipping carrier.

Please allow time for tracking information to update after a shipping label has been created.

Customers are responsible for monitoring their tracking information once it becomes available.

📍 SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your address carefully before submitting your order.

If you notice an error after placing an order, contact us immediately at info@77parkrow.com.

We cannot guarantee that an address can be changed once an order has entered processing, production, or fulfillment.

77 PARK ROW is not responsible for delivery issues resulting from an incorrect, incomplete, outdated, or improperly entered shipping address provided by the customer.

Additional shipping costs associated with reshipping merchandise due to a customer-provided incorrect address, refused delivery, or returned package may be the customer's responsibility where permitted by law.

❗DELIVERED PACKAGES

Once tracking confirms that a package has been delivered to the shipping address provided at checkout, the carrier's tracking and delivery confirmation may be used as evidence that the order was fulfilled and delivered.

If your tracking shows DELIVERED but you cannot locate your package, please first check:

  • Your mailbox or delivery area
  • Front, side, or rear entrances
  • Household members
  • Neighbors
  • Building management or concierge
  • Mailroom or package room
  • Other secure areas where the carrier may have left the package

You should also contact the applicable shipping carrier regarding the delivery.

77 PARK ROW will reasonably assist by providing available tracking or shipping information when appropriate.

⚠️ SHIPPING DELAYS

77 PARK ROW makes reasonable efforts to provide accurate fulfillment estimates; however, circumstances outside our control may affect processing or delivery.

These may include manufacturer or production delays, customs clearance, international transportation, carrier disruptions, severe weather, holidays, supply-chain disruptions, or other unforeseen circumstances.

A shipping delay does not automatically qualify an order for cancellation or refund when the order remains within the disclosed or reasonably updated fulfillment timeframe, except where required by applicable law.

🔒 ORDER MODIFICATIONS & CANCELLATIONS

Because orders may enter processing, sourcing, production, customization, or fulfillment shortly after payment is received, orders generally cannot be modified or canceled once placed.

This is particularly important for pre-order, made-to-order, hand-designed, fine jewelry, limited-edition, manufacturer-direct, and internationally fulfilled merchandise.

Please carefully review your order before submitting payment.

FINAL SALE ACKNOWLEDGMENT

All purchases are subject to the 77 PARK ROW Return & Refund Policy.

ALL SALES ARE FINAL. 77 PARK ROW DOES NOT ACCEPT RETURNS OR EXCHANGES AND DOES NOT ISSUE REFUNDS, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

By completing your purchase, you acknowledge that you have reviewed and accepted the product description and applicable processing, shipping, pre-order, made-to-order, and/or manufacturer-direct fulfillment information before submitting payment.

🔒 SHIPPING & PAYMENT DISPUTES

77 PARK ROW maintains order and fulfillment documentation, including order confirmations, applicable product and shipping disclosures, tracking information, delivery confirmation, and relevant customer communications.

In the event of a payment dispute or chargeback involving shipping, fulfillment, or delivery, 77 PARK ROW reserves the right to provide relevant order records, policy acknowledgments, shipping documentation, tracking information, proof of delivery, and customer communications to the applicable bank, card issuer, payment processor, card network, or dispute-resolution provider.

Nothing in this policy limits any rights available to customers under applicable law or through their financial institution or payment provider.

💬 CONTACT US

For questions regarding shipping or an existing order, please contact:

77 PARK ROW
Email: info@77parkrow.com

Please include your full name and order number when contacting us regarding an existing purchase.