Terms of service

TERMS OF SERVICE

Last Updated: September 2026

Welcome to 77 PARK ROW. By accessing our website, placing an order, submitting payment, or purchasing any product from 77 PARK ROW, you agree to the following Terms of Service and Conditions of Sale.

Please review all product descriptions, sizing information, pricing, processing times, shipping information, and store policies carefully before completing your purchase.

By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms, including our Final Sale, No Refund, No Exchange, Pre-Order, and Shipping Policies.

1. PRODUCTS

77 PARK ROW offers a curated collection of fashion, accessories, fine jewelry, hand-designed pieces, limited-edition merchandise, specialty items, and other products.

Certain products may be individually designed, embellished, customized, hand-finished, sourced, produced, or prepared specifically for 77 PARK ROW.

Due to the nature of our merchandise, quantities may be limited and certain products may not be restocked once sold out.

We make every reasonable effort to accurately display our merchandise. However, actual colors, textures, finishes, embellishments, materials, measurements, and other details may vary slightly due to lighting, photography, screen settings, manufacturing processes, and the handmade or hand-finished nature of certain products.

Reasonable variations of this nature are not considered defects.

2. ALL SALES ARE FINAL — NO REFUNDS, RETURNS OR EXCHANGES

ALL SALES ARE FINAL.

77 PARK ROW maintains a strict NO REFUND, NO RETURN, AND NO EXCHANGE POLICY, except where otherwise required by applicable law.

This policy applies to all merchandise, including but not limited to:

  • Clothing and apparel
  • Fine jewelry
  • Accessories
  • Hand-designed merchandise
  • Hand-finished merchandise
  • Custom or specialty pieces
  • Limited-edition merchandise
  • Pre-order merchandise
  • Made-to-order merchandise
  • Sale or promotional merchandise
  • Direct-from-manufacturer merchandise
  • Internationally fulfilled merchandise

Customers are responsible for carefully reviewing all product descriptions, sizing information, colors, quantities, prices, shipping estimates, and other product information before completing a purchase.

Refunds, returns, or exchanges will not be provided for change of mind, incorrect size selection, ordering the wrong item or color, failure to review the product description, buyer preference, or shipping times that remain within the disclosed or reasonably updated fulfillment timeframe.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you believe you received merchandise that is materially damaged, defective, or different from the item you ordered, you must contact us at info@77parkrow.com within 48 hours of confirmed delivery.

Your email must include:

  • Your full name
  • Order number
  • Description of the issue
  • Clear photographs and/or video of the merchandise
  • Photographs of the original packaging
  • Photograph of the shipping label

Please retain the merchandise and all original packaging while your claim is being reviewed.

77 PARK ROW will review qualifying claims individually and determine the appropriate remedy based on the circumstances and applicable law.

Natural or reasonable variations in handcrafted, hand-finished, embellished, jewelry, or specialty merchandise are not automatically considered defects.

4. PRE-ORDER ITEMS

Certain merchandise sold by 77 PARK ROW may be offered on a PRE-ORDER basis.

A pre-order means the merchandise is not immediately available or ready to ship at the time your order is placed.

Payment for pre-order merchandise may be collected in full at the time of purchase.

Estimated processing, production, and/or shipping timeframes will be provided on the applicable product page whenever available.

By purchasing a pre-order item, you acknowledge and agree that your merchandise will ship at a later date and that the estimated fulfillment date is not necessarily a guaranteed delivery date.

Pre-order merchandise may experience delays due to production schedules, material availability, manufacturing delays, customs processing, international transportation, carrier delays, holidays, weather, or other circumstances outside the reasonable control of 77 PARK ROW.

Where reasonably possible, customers will be notified of material changes to anticipated fulfillment timing.

Pre-order merchandise is FINAL SALE and is not eligible for cancellation, return, refund, or exchange except where required by applicable law.

5. DIRECT-FROM-MANUFACTURER & INTERNATIONAL SHIPPING

Certain products may be shipped directly to the customer from a manufacturer, designer, supplier, production facility, or fulfillment partner.

Some of these partners may be located outside of the United States.

As a result, these orders may require longer processing and shipping times than merchandise shipped domestically.

Internationally fulfilled and direct-from-manufacturer orders may require additional time for:

  • Production
  • Order preparation
  • International transportation
  • Customs clearance
  • Import processing
  • Carrier processing
  • Final-mile delivery

By purchasing an item identified as direct-from-manufacturer, internationally fulfilled, pre-order, made-to-order, or otherwise subject to extended fulfillment, you acknowledge and accept the applicable processing and shipping timeframe disclosed on the product page.

Orders containing multiple products may be shipped separately and may arrive in multiple packages at different times.

Receiving one portion of an order before another does not mean that the remaining merchandise has been omitted or lost.

6. SHIPPING & PROCESSING

Processing and shipping times vary depending on the product.

Unless otherwise stated on the applicable product page, standard in-stock merchandise generally begins processing within 1–3 business days.

Standard orders may require approximately 7–14 business days for delivery after processing.

These general estimates do not necessarily apply to:

  • Pre-order merchandise
  • Hand-designed merchandise
  • Made-to-order merchandise
  • Custom or specialty pieces
  • Internationally fulfilled merchandise
  • Direct-from-manufacturer merchandise

The shipping and fulfillment timeframe stated on an individual product page takes precedence over any general shipping estimate.

Business days do not include weekends or recognized holidays.

All shipping and delivery timeframes are estimates unless expressly stated otherwise.

Once tracking information becomes available, it may be provided by email, SMS, the order-status page, or the applicable shipping carrier.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

77 PARK ROW is not responsible for delivery issues caused by an incorrect, incomplete, outdated, or improperly entered shipping address supplied by the customer.

If you notice an error in your shipping address, contact us immediately at info@77parkrow.com.

We cannot guarantee that an address can be changed once an order has entered processing, production, or fulfillment.

Additional shipping charges resulting from an incorrect customer-provided address, refused package, or returned shipment may be the responsibility of the customer where permitted by law.

8. TRACKING, DELIVERY, LOST OR STOLEN PACKAGES

Once merchandise has been transferred to the applicable shipping carrier, delivery is subject to the carrier's operations.

Customers are responsible for monitoring tracking information and providing a safe and secure location for delivery.

If tracking indicates a delivery problem, please contact 77 PARK ROW and/or the applicable carrier promptly so the matter can be investigated.

If carrier tracking confirms delivery to the shipping address provided by the customer at checkout, the tracking and delivery information may be used as evidence that the order was fulfilled and delivered.

Claims involving lost, stolen, delayed, or misdelivered packages will be reviewed using available tracking records, carrier information, shipping documentation, delivery confirmation, and applicable law.

9. ORDER CANCELLATIONS

Orders generally cannot be canceled once they have been placed because merchandise may enter processing, sourcing, production, customization, or fulfillment shortly after payment is received.

This is particularly applicable to:

  • Pre-orders
  • Fine jewelry
  • Limited-edition merchandise
  • Hand-designed pieces
  • Made-to-order merchandise
  • Specialty merchandise
  • Direct-from-manufacturer merchandise
  • Internationally fulfilled merchandise

Please review your entire order carefully before submitting payment.

10. PAYMENT AUTHORIZATION

By submitting an order, you represent that you are authorized to use the payment method provided.

You authorize 77 PARK ROW and its payment-processing partners to charge the payment method provided for the complete transaction amount displayed at checkout, including merchandise, applicable taxes, shipping charges, and any other clearly disclosed fees.

Customers agree to provide current, complete, and accurate billing, contact, and shipping information.

Orders may be subject to fraud-prevention and payment-verification procedures.

77 PARK ROW reserves the right to decline or cancel an order when additional verification is required or when an order presents a suspected fraud or payment risk, subject to applicable law.

11. PAYMENT DISPUTES & CHARGEBACKS

If you believe there is an issue with your order or transaction, please contact info@77parkrow.com promptly so that we have an opportunity to review and address the issue.

77 PARK ROW maintains transaction and fulfillment documentation for legitimate business, fraud-prevention, customer-service, and payment-dispute purposes.

Such records may include:

  • Order confirmations
  • Payment and transaction records
  • Customer billing and shipping information
  • Customer acceptance of checkout policies
  • Product descriptions applicable at the time of purchase
  • Final Sale Policy disclosures
  • Pre-order disclosures
  • Shipping and fulfillment disclosures
  • Tracking information
  • Delivery confirmation
  • Customer communications
  • Fulfillment records
  • Fraud-prevention information collected by our commerce or payment providers
  • Other documentation relevant to authorization, fulfillment, and delivery

If a payment dispute or chargeback is initiated, 77 PARK ROW reserves the right to provide relevant transaction records, customer policy acknowledgments, product information, correspondence, shipping documentation, tracking information, and proof of delivery to the applicable bank, card issuer, payment processor, card network, or dispute-resolution provider.

Nothing contained in these Terms is intended to prevent a customer from exercising legitimate rights available under applicable law or through their financial institution or payment provider.

12. PRICING & PRODUCT AVAILABILITY

All prices and product availability are subject to change without notice.

77 PARK ROW reserves the right to correct typographical errors, pricing errors, product-description errors, inventory errors, or other inaccuracies.

If an error materially affects an order that has already been placed, we may contact the customer regarding available options or cancel and refund the affected transaction where appropriate.

13. FINE JEWELRY & PRODUCT CARE

Fine jewelry, embellished merchandise, and specialty accessories require proper care.

Customers are responsible for following any care instructions provided with the merchandise or displayed on the applicable product page.

Normal wear and tear, scratches, tarnishing, discoloration, or damage resulting from improper storage, chemicals, perfumes, cosmetics, water, moisture, misuse, accidental damage, or failure to follow provided care instructions are not necessarily considered manufacturing defects.

Specific representations concerning metals, gemstones, plating, materials, finishes, or other jewelry characteristics will be provided in the applicable product description.

14. INTELLECTUAL PROPERTY

All 77 PARK ROW branding, logos, photographs, graphics, website content, text, original product designs, marketing materials, and other proprietary materials are owned by or licensed to 77 PARK ROW and are protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, sell, commercially exploit, or otherwise use proprietary 77 PARK ROW materials without prior written authorization, except as otherwise permitted by law.

15. PROHIBITED USE

You may not use our website, products, services, or content for any unlawful or fraudulent purpose.

You may not attempt to interfere with the operation or security of our website, misuse our services, engage in fraudulent transactions, or violate applicable laws or the rights of others.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, 77 PARK ROW shall not be liable for indirect, incidental, special, punitive, or consequential damages resulting from the use of our website, services, or merchandise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or utilize services provided by third parties, including payment processors, shipping carriers, fulfillment providers, and other service providers.

77 PARK ROW is not responsible for the independent content, policies, or practices of third-party websites or service providers except to the extent required by applicable law.

18. GOVERNING LAW

These Terms shall be governed by the laws applicable to 77 PARK ROW's principal place of business, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

Any dispute relating to an order, transaction, website use, or these Terms shall be handled in accordance with applicable law.

19. CHANGES TO THESE TERMS

77 PARK ROW reserves the right to modify, update, or replace these Terms at any time.

The Terms in effect at the time an order is placed will generally govern that transaction unless applicable law requires otherwise.

Customers are encouraged to review these Terms before completing each purchase.

20. CONTACT INFORMATION

For questions regarding an order, shipping, products, or these Terms, please contact:

77 PARK ROW
Email: info@77parkrow.com

CUSTOMER ACKNOWLEDGMENT

BY COMPLETING A PURCHASE WITH 77 PARK ROW, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED YOUR ORDER, THE APPLICABLE PRODUCT DESCRIPTION, SIZING INFORMATION, SHIPPING AND FULFILLMENT INFORMATION, AND THESE TERMS OF SERVICE.

YOU ACKNOWLEDGE AND ACCEPT THAT ALL SALES ARE FINAL AND THAT 77 PARK ROW MAINTAINS A NO REFUND, NO RETURN, AND NO EXCHANGE POLICY, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

IF PURCHASING A PRE-ORDER, MADE-TO-ORDER, DIRECT-FROM-MANUFACTURER, OR INTERNATIONALLY FULFILLED ITEM, YOU ALSO ACKNOWLEDGE THAT THE PRODUCT MAY REQUIRE AN EXTENDED PROCESSING AND SHIPPING PERIOD AND AGREE TO THE FULFILLMENT INFORMATION DISCLOSED FOR THAT PRODUCT AT THE TIME OF PURCHASE.